Trace and Access
Working hand-in-hand with insurance and property management companies, our Trace and Access team identifies the causes of leaks through the use of highly sophisticated, non-intrusive and non-destructive methods. Thermal imaging along with a range of moisture analysis techniques assist in the speedy identification and repair of leak sources. Through this sensitive approach, Vortex prevents claims costs from escalating and business continuity issues from worsening.

Claim Capture
Our unique, on-line loss capture system enables us to gather every key detail of the claim in a manner that is accessible to all members of our team, as well as the client. Data is input from the claim site and is available to access in real-time. Photography, plans, quotations and full claim summaries can be viewed through this portal – as can work scheduling and progress reports.

Our loss capture system has proven to be an invaluable tool for loss adjusters, insurers and brokers in the setting of reserves and in the allocation of specialist works to appropriate contractors.